The Craft Company Review: Your One-Stop Shop for Crafting Supplies

Are you a baking lover or professional cake decorator looking for high quality cake decorating supplies? If yes, then The Craft Company is the perfect store for you. With over 20 years of experience in the field, The Craft Company is one of the largest suppliers of cake decorating products not only in the UK, but also worldwide. In this The Craft Company review, we will cover everything about its history, categories, and our overall thoughts on the store.

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About The Craft Company

The Craft Company was founded as a small, family-run mail order business that serviced customers all over the UK with cake decorating and sugarcraft supplies. Since its inception, the company has expanded their product line greatly to include a wide range of crafting items. In 2015, The Craft Company was acquired by Culpitt Ltd, the UK's leading expert in the manufacture and wholesale distribution of cake decorating supplies and equipment.

With 100 years of innovation and dedication to shaping the cake-decorating world, Culpitt and The Craft Company strive to deliver new products and services that ensure their customers achieve their ambitions. To date, The Craft Company has served over 130,000 registered consumers all over the world.

The Craft Company's categories

The Craft Company has everything to meet the needs of any crafter. All products are arranged in the following categories:

• Cake Boards & Cards: In this category, you can find baking boards and cards, cake containers, cake boards, and card sets of different shapes and sizes.
• Sugar Pastes & Icings: This category has a variety of sugar pastes, icings, and frosting, including ready-to-roll sugar paste, buttercream, and frosting, marzipan, icing mixes, and writing icing.
• Specialist Pastes: This category has a range of specialist pastes, including modeling paste, sugar florist paste, chocolate modeling paste, and cake lace paste.
• Food Colors & Flavors: This category contains a diverse range of food colors and flavors, including food coloring gels and pastes, liquid food coloring, food coloring dusts, food flavorings, chocolate colorings, and non-aerosol sprays.
• Edible Cake Decorations: This category has a vast range of edible cake decorations, including sugar cake decorations, sugar flower decorations, sprinkles, edible glitters, edible sugar pearls and dragees, and cake lace.
• Non-Edible Cake Decorations: This category includes a range of non-edible cake decorations, including cake candles, flower sprays, cake toppers, diamante cake toppers, cake picks and banners, and cupcake rings.
• Cupcake Supplies: Includes cupcake supplies such as cupcake cases, cupcake boxes, baking cups, cupcake covers, and many more.
• Sugarcraft Cutters: This category offers a variety of sugarcraft cutters, including alphabet and numbers fondant cutters, animal shape cutters, flower and leaf shape cutters, shape and pattern cutters, plunger cutters, and tappit cutters.
• Cake Decorating Equipment: This category has a range of cake decorating equipment, including cake airbrushing kits and cake gadgets, baking tools, cake decorating brushes, cake dummies, cake and palette knives, and cake stands.
• Sundries & Essentials: This category includes ready-made cakes, cake mixes, bread mixes and flour, sugar, edible glue, glazes, and more.

Our review on The Craft Company

During this The Craft Company review, we tested the company for pricing, product quality, and customer service. Here's what we found:

Pricing and deals

One of the best things about shopping at The Craft Company is their commitment to offering competitive prices. You can find everything you need for your crafting and baking needs here without breaking the bank.

However, some products may be expensive, such as Mona Lisa Massa Ticino White Tropic Sugar Paste, which is priced at £64.99 for a 7kg pack. But if we consider the product's quality and quantity, this investment is well worth the money.

Fortunately, The Craft Company does offer regular deals and discounts on their products. From time to time, The Craft Company discount codes are rolled out to help customers save even more when shopping with the store. So, if you're looking for bargains on baking supplies, be sure to visit the Tenere website regularly for the latest ones. We do have an article on where to find and how to use discount codes from The Craft Company, so check it out.

Shipping and returns

The Craft Company provides various shipping options for customers across the UK. Free standard shipping is available on all orders of £35.00 or more, and a flat shipping cost of £3.99 applies to all orders under £35.00. The store also provides express delivery and Saturday delivery options for customers who need their items quickly.

Unfortunately, The Craft Company is unable to ship goods internationally at this time.

Regarding The Craft Company returns, the company has a straightforward policy. Returns are accepted within 14 days of receipt as long as they are new, unused, and complete in all original packaging. In all other circumstances, the return postage costs are payable by the customer.

Customer support

The Craft Company's customer support is excellent. They offer a comprehensive FAQ section on their website that covers a wide range of issues such as delivery, refunds, payment choices, and so on.

In case you cannot find the answers to your questions, the company has a friendly and experienced team ready to assist you with any difficulties you may encounter. They can be reached via phone, email, or their instant chat function on their website. The Craft Company contact number is +44 345 5651700 for customers outside the UK and 0345 5651700 for customers within the UK, or you can also email the company at info@craftcompany.co.uk. They are available from Monday to Friday between 9 am and 5 pm GMT and are known for their prompt and helpful responses.9

What do customers say?

Customer reviews of The Craft Company are overwhelmingly positive, with a 4.8-star rating on Trustpilot. Many customers praise their vast selection of products, fast shipping, and excellent customer service.

Customers have noted the wide range of products available on The Craft Company's website, making it a convenient one-stop shop for all their crafting needs. Product quality is also highly appreciated, and praised by many consumers as having high quality and competitive prices.

Customers also praise the company's customer service, noting that the team is responsive and helpful. The Craft Company's returns policy has also received positive feedback from customers, who appreciate the flexibility it provides.

Conclusion

To wrap up this The Craft Company review, you can rest assured to choose this company for your crafting supply needs. With many advantages in terms of prices, product quality, and customer service, the company has established itself as one of the leading online craft suppliers in the UK. So, head over to The Craft Company website and start shopping today!